Eligibility
A replacement or refund request may be considered when an item is received damaged, defective or different from the confirmed product.
Reporting timeline
Please contact us within 48 hours of delivery. Share the product code, order details, clear photographs and an uninterrupted unboxing video.
Non-returnable items
For hygiene reasons, worn items, used earrings, customised pieces and products without their original tags or packaging cannot be returned.
Review and approval
Our team will review the information provided. Please do not send a product back without written confirmation.
Refund timeline
Approved refunds are generally processed within 7–10 business days after the returned item is received and checked.
Return condition
The product must be unused and safely packed with all tags, accessories and original packaging.